Legal Services for Individuals & Families

Personal Injury Claim Flow Chart – Dealing with ICBC

You are required to report your accident to ICBC as soon as reasonably possible. Claims can be reported around the clock by calling DIAL A CLAIM:

  • 604-520-8222 within the Lower Mainland
  • 1-800-910-4222 from anywhere else in the province or outside B.C.

After you have reported your claim, you will be assigned an adjuster and a claim number. Keep this information handy as you will need it in the future.

In most cases, ICBC will require a statement from you giving details of the accident and your injuries, your employment, and relevant activities. You can either give your statement directly to the adjuster, or you may consult a lawyer for assistance in preparing your statement.

You may also be asked to sign certain forms for the release of medical and employment information. Again, you can either do this yourself or have a lawyer help you. If you have any questions or concerns about the documents you are being asked to sign, it is best to consult a lawyer before signing.

Finally, remember there are various limitation periods and deadlines which can be complex and confusing. Consulting a lawyer early on will ensure that appropriate action is taken before any limitation periods expire.

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